Terms and Condition



This site and all contents of this site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that www.hyone.hk shall not be liable for any damages of any kind related to your use of this site.

Please read all information, warranties, or warnings provided by the manufacturer owner or seller of the products on or in the product packaging and labels before using any products purchased on www.hyone.hk. We shall not be liable for the accuracy, fitness for a particular purpose or quality of such products, or reliability of any information provided by any manufacturer, owner, or seller of such products; it is the customer’s responsibility to evaluate such information themselves.


General Terms & Conditions

This website is operated by HYone Hong Kong Limited. All inquiries may be directed to:

HYone Hong Kong Limited
Flat H, 7/F, Haribest Industrial Building,
45 Au Pui Wan Street, Fotan, Hong Kong SAR

Tel: (852) 9338 9233

Email: cs@hyone.hk

Your use of this website is governed by these terms and conditions. Please take the time to review these terms and conditions. Your use of the www.hyone.hk constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the www.hyone.hk website.


Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to www.hyone.hk.  Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of www.hyone.hk. You may not modify, distribute or re-post anything on this website for any purpose.


Accuracy of Content

www.hyone.hk has taken every care in the preparation of the content of this website. We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on the device, we cannot guarantee that your display of any color will accurately reflect the color of the product on delivery. To the extent permitted by applicable law, www.hyone.hk disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. www.hyone.hk shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.


Password / Account Security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. www.hyone.hk shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.



All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.


Damage to your Computer

www.hyone.hk makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. HYone shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


Links to Other Websites

We may from time to time place links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. www.hyone.hk cannot accept any liability in respect of the use of these websites.


Other Legal Notices

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.


Changes to Legal Notices

We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.


Use of this Website from outside Hong Kong

www.hyone.hk makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.



At HYone, we take great pride in the design and quality of our products.  Attention to detail is our priority.  For our return and refund policy, please see below:

Online Purchases | www.hyone.hk

We carefully inspect your order prior to shipment.  Should you be dissatisfied with the product, we will arrange for an exchange or refund, subject to the conditions set out below.

You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.

  • VISA

We also take fraud very seriously too, so all credit card holders are subject to validation and authorization by both us and the card issuer.


Shipping Policy

www.hyone.hk uses SF Express as our delivery company. Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Please note that we do not deliver to P.O. boxes and hotels. Although we use our best efforts to ensure a prompt response and timely delivery, unexpected or external factors may impact our process. Customers should also ensure that orders are placed well within time limits for on-time delivery. This is especially relevant for gift purchases during festive seasons.

Please allow 2-4 business days for the delivery.

For local delivery, free delivery will be provided for orders with net purchase over HKD$400.


Replacement or Exchange

Goods sold are not refundable. Exchange with receipt is allowed within 7 days if your purchases (for the same item, and where still available) for products are:

  • damaged at the time of delivery or faulty due to no fault on your part: or
  • incorrectly shipped because of an error on our part.

To replace or exchange an item described above, you must retain the sales invoice and notify us by email at cs@hyone.hk within 7 days from the date of delivery of the goods to you specifying the reasons for the exchange.  Requests for exchanges received by us outside this time frame may be accepted at our discretion only.

Please Note: Tailor-made items, displayed items, defective items, discounted items, promotional items or breakable items cannot be returned, exchanged or refunded at any time.


Product Warranty

HYone HK Limited (HYone) warrants HYone Product that contains electronic component and lithium battery to be free from defects in materials and workmanship for 1 YEAR LIMITED WARRANTY from the date of purchase. Customers accept the warranty terms when you purchasing and enjoy the Warranty service of HYONE.

(The terms of warranty may be subject to change from time to time. In case of any inconsistency and conflict between the terms hereof and the Terms listed in HYone website, the Terms listed in HYone website shall prevail.)

Warranty Terms and Conditions

  • The product warranty is effective from the purchase day. Valid purchase receipt may be requested during the warranty period
  • If customers cannot provide valid purchases receipt, HYone has right to provide warranty service.
  • If the product fails to operate under normal environment use, due to defects in design, materials or workmanship, HYone will take responsibility either repair service or the replacement same level product

Warranty Limited Conditions:

  • The product has been damaged resulting from improper operation, storage, misuse or abuse, accident or neglect; contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat or food;
  • The product defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, or modification;
  • The product defects or damages from natural hazard such as fire hazard, flood disaster, earthquakes, war and other natural calamities;
  • Product defects or damages resulting from human misuse



Under normal circumstances, we do not allow the cancellation of an order after the order has been submitted. Please contact cs@hyone.hk immediately if there is a specific reason for cancellation.

For further information, please email cs@hyone.hk.


Other Prices

Prices shown on www.hyone.hk are in Hong Kong dollars (HKD) only.  All prices and offers remain valid as advertised from time to time.  The HKD price of a product displayed on www.hyone.hk at the time the order is accepted will be honored, except in the case of patent error.

If you are a customer whose credit card is denominated in any other currency than HKD, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.

We are unable to offer price adjustments on items. Once an item has been purchased whether online or in-store, no price adjustment will be offered. Prices between other retail stores and online may vary. We do not offer price adjustments on this variance.


Resale of Items

All products sold are for the customers’ use and shall not be commercially resold. www.hyone.hk reserves the right to refuse any purchase order which we suspect is for commercial resale.


Modification of Terms

These website terms and conditions together with all our policies and procedures may be modified from time to time. It is, therefore, your responsibility to read these terms and any other relevant terms before you pay any order on www.hyone.hk.


Governing Law

These website terms and conditions together with all our policies and procedures shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region of the People’s Republic of China. You hereby irrevocably agree that the courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these terms and the order terms.


These website terms and conditions were last updated on 29 March 2018.